Quantum

Get in Touch

Below is information related to contacting Quantum Support as well as steps to improve your Quantum customer journey.

Contact Quantum Support

To raise a support ticket, you can do so via the phone. You can contact our Global Service centre via one of the following 3 toll free numbers

NORTH AMERICA

+1-800-284-5101 or +1-720-249-5700

EMEA

+800-7826-8888 or +49 6131 324 185

APAC

+800-7826-8887 or +603-7953-3010

For our complete list of Global support contact information, visit Quantum's support contact page.

Submit a Ticket (Service Request)

If you need to submit a ticket or speak to Quantum technical support, go to the Support page at https://www.quantum.com/en/service-support/

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To start the process with Quantum Technical Support, click Submit a Ticket. From here, sign in to the MyQuantum Service Delivery Platform or create an account. For more information, refer to the “Use MyQuantum Service Delivery Platform” section below. A screenshot of a sign in form Description automatically generated

You can contact our Global Service centre via the 3 toll free numbers in previous section “Contact Quantum Support” to retrieve your serial number.

Use MyQuantum Service Delivery Platform

MyQuantum is a single portal for everything Quantum. You can view assets, open support cases, receive real-time updates, and search the Knowledge Base and documentation, all through a secure, online portal.

· Create an account and log in to the MyQuantum Service Delivery Platform: https://myservices.quantum.com/dashboard

· Register a product on MyQuantum

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· This new portal will not only allow you to open cases but allow you to view and track progress of your case over time.

· When submitting problem reports please help us to help you by providing enough details to clearly describe the issue, including a copy of the CatDV Error Log file (available from the Help menu) and a screenshot or copy of the catalog or XML file you were working with, as appropriate.

Escalate a Case

To escalate a case, follow the process documented here: https://www.quantum.com/en/service-support/resources/escalation/

For Evaluation Licenses

Please contact [email protected] if you need an evaluation license.